Privacy Policy

Last updated: 10 August 2026

Adaptive Interiors (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through it.

Adaptive Interiors is a UK limited company and is the organisation responsible for the personal information collected through this website.

1. Information We Collect

We may collect the following types of personal information:

Information you provide to us

When you contact us through our website, we may collect information such as:

  • Your name
  • Email address
  • Telephone number
  • Your address or project address, where provided

  • Details about your enquiry or proposed project

  • Any other information you choose to provide

You do not have to provide personal information, but we may be unable to respond to your enquiry or provide the requested service without it.

Information collected automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • How you arrived at our website
  • General information about how visitors use our website

Where analytics cookies are used, they will only be placed or accessed where the appropriate consent has been obtained.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries submitted through our website
  • Discuss your requirements and proposed projects
  • Provide quotations or information you have requested
  • Communicate with you about your enquiry
  • Arrange appointments or site visits where applicable
  • Provide and manage our services
  • Maintain records relating to enquiries and customers
  • Improve our website and services
  • Understand how visitors use our website
  • Monitor website performance and usage
  • Maintain the security of our website and systems
  • Comply with our legal and regulatory obligations

We will only use your personal information for purposes that are compatible with the reason it was originally collected, unless we are legally permitted or required to use it for another purpose.

3. Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Legitimate interests

We may process information where it is necessary for our legitimate business interests, such as responding to enquiries, managing prospective customer relationships, improving our services and operating our website.

We will only rely on legitimate interests where those interests are not overridden by your rights and interests.

Contract

Where you become a customer, we may process your personal information where this is necessary to enter into or perform a contract with you.

Legal obligation

We may process personal information where necessary to comply with a legal or regulatory obligation.

Consent

We may rely on your consent where required, including for certain non-essential cookies and analytics technologies.

Where we rely on consent, you can withdraw that consent at any time.

4. Contact Form Enquiries

If you submit an enquiry through our website, the information you provide will be used to respond to your enquiry and, where appropriate, discuss or provide services to you.

We will not use information submitted through the contact form for unrelated purposes without a lawful basis to do so.

You should avoid submitting unnecessary sensitive personal information through the website contact form.

5. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device when you visit a website. They can be used to make websites function correctly, remember preferences and understand how visitors use a website.

We may use:

Strictly necessary cookies
These are required for the website to operate correctly and cannot normally be disabled through our website.

Analytics cookies
These help us understand how visitors use our website, such as which pages are visited and how visitors navigate the site. Analytics cookies are non-essential and will only be used where the appropriate consent has been obtained.

We will provide information about the cookies used on the website and, where required, ask for your consent before using non-essential cookies.

You can change or withdraw your cookie preferences where a cookie consent mechanism is provided on the website.

6. Who We Share Your Information With

We may share personal information with trusted third parties where this is necessary to operate our website, respond to enquiries, provide our services or comply with legal obligations.

This may include:

  • Website hosting and technical service providers
  • Website maintenance and development providers
  • Email or communication service providers
  • Analytics providers, where applicable
  • Professional advisers
  • Government bodies, regulators or law enforcement agencies where legally required

We only share information where there is a lawful basis for doing so and will take reasonable steps to ensure that third parties handle your information securely.

We do not sell your personal information.

7. International Transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection legislation.

8. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements.

The exact retention period will depend on the type of information and why we hold it.

For example, information relating to an enquiry may be retained for a reasonable period after the enquiry has been dealt with so that we can maintain appropriate business records and respond to any follow-up questions.

Where information is no longer required, we will securely delete it or anonymise it where appropriate.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Alteration
  • Unauthorised disclosure

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Data Protection Rights

Under UK data protection law, you may have rights including:

  • The right to be informed about how your personal information is used
  • The right of access to the personal information we hold about you
  • The right to rectification of inaccurate or incomplete information
  • The right to erasure of your personal information in certain circumstances
  • The right to restrict processing in certain circumstances
  • The right to data portability in certain circumstances
  • The right to object to certain processing
  • Rights relating to automated decision-making and profiling, where applicable
  • The right to withdraw consent where we rely on consent as our lawful basis

These rights are subject to certain legal conditions and exemptions.

To exercise any of your rights, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

12. Children’s Privacy

Our website is not specifically directed at children and we do not knowingly collect personal information from children through the website.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or the way we process personal information.

The latest version will always be published on this page, with the date of the latest update shown at the top.

We recommend checking this page periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or you wish to exercise your data protection rights, please contact:

Adaptive Interiors

Email: info@adaptiveinteriors.co.uk

Telephone: 07858 131 473

15. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find information about making a complaint on the ICO’s website.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/

Telephone: 0303 123 1113